If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.Ī device is ready for you to use when you see the Hello screen. Hand the device back to the seller and ask them to enter their password. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account.Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased. Ask the seller to follow the steps below to completely erase the device. If the passcode Lock Screen or the Home Screen appears, the device hasn't been erased.If you don't see that screen, follow these steps to check if the device is ready to use: Don't take ownership of any used iPhone, iPad, or iPod touch if it's protected by Activation Lock. Use and Find my iPhone to set it to alert when it comes online is all you can really do. If its not online, it could be turned off, the battery could be flat, it could just be out of WIFI range, etc - could be anything. On a device with iOS or iPadOS 15 or later that is protected by Activation Lock, you see an "iPhone Locked to Owner" screen when you turn on or wake the device. You can only track it when it is online and connected to the internet. Before you buy an iPhone, iPad, or iPod touch from someone other than Apple or an Apple Authorized Reseller, make sure that the device is erased and no longer linked to the previous owner’s account.
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